Retreat

What is the return period?

You have 14 days after receipt to return your order. Please note that items can only be returned if they have not been worn and with the tag attached.

How to return an item

To return an item, you must contact us via this link to register the return.

Enter the last 5 digits of your order number + email address in this link and register your return immediately.

Are the return costs at my own expense?

Yes, the return costs are always for the customer unless otherwise agreed.

Returns Policy

You can return items:

• within 14 days of delivery.
• when the item is complete, new (no stains and/or wear), unworn and - as far as reasonably possible - in the undamaged original packaging and in any case properly packaged with labels and (price) tags still attached.

There are items that cannot be returned. These are:

• Items that cannot be returned for hygiene reasons and have been sent sealed and the seal has been broken.

Reflection period

When you receive your order, check immediately if all items are undamaged and complete. If this is not the case, please contact our customer service info@equalite.nl

Order on www.Equalité.nl, you have a cooling-off period of 14 days from the moment that you, or a designated third party, receive the last item of the total order. During the cooling-off period, you must handle the items sent with care. During the cooling-off period, you can decide whether you want to keep the item(s). You may try/fit the item(s) as you normally would in a store. As long as you have not decided to actually keep the item, you may not use it.

Money back

Our warehouse has 5 business days to process your return. After that you will have the money including any shipping costs for the outward journey within 2-5 business days back to your account. However, we may wait until the products have been returned, or until you have shown that you have sent them. Items cannot be exchanged