Shipping information
Order from Equalité
On www.equalite.nl. You can shop online easily, securely, and quickly. Do you have questions about the ordering process? We're happy to help. Below you'll find the most frequently asked questions.
When can I expect my order?
We do our best to process your order as quickly as possible and hand it over to the carrier.
Monday to Friday before 11:30 PM ordered → next day delivery
Saturday before 3:00 PM ordered → Monday at home
Which carrier will ship my order?
Within the Netherlands: always with DHL or PostNL
Outside the Netherlands: with different carriers, depending on the country of destination
Do I have to pay shipping costs?
Within the Netherlands:
Orders under €130 → €6.95 shipping costs
Orders from €130 → free shipping
Outside the Netherlands:
Shipping costs vary by country and are automatically calculated at checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a track &trace code.
I have no track &Received a trace, what now?
First check your spam folder. If you haven't received anything there, please contact us via info@equalite.nl
My package wasn't delivered, what now?
In that case, please contact us via info@equalite.nl
My order is delayed, what now?
During busy periods, a shipment may take a little longer to arrive. In that case, please wait 1 to 2 working daysIf your order still hasn't arrived, please send us an email.
What happens if I entered an incorrect address?
If an order is returned to sender due to an incorrect address, the order amount will be automatically refunded. Unfortunately, we cannot resend packages from our logistics center.
How does a pre-order work?
When you pre-order, the expected delivery week Listed on the product page. Once we receive the product, your order will be shipped immediately.
Can I cancel or change my order?
After placing an order it is unfortunately not possible to cancel or change it.
Any questions?
Is your question not listed here? Please feel free to email us at info@equalite.nl